Cancellation Policy:
Late Arrivals:
Payment Options:
Gift Certificates & Gift Cards:
Discounts & Coupons:
Reservations:
Before your Appointment:
Treatment Etiquette:
- We request the courtesy of 24 HOURS cancellation notice.
- Please call 401-453-4263 or 401-884-0600 or email bodykneadsinc@gmail.com 24 hours before your appointment to notify of your cancellation.
- Cancellations less than 24 HOURS before scheduled appointment time will be charged a $30 late cancel fee.
- 'No Show/ No Call' on the day of your appointment will be charged the full amount of your scheduled treatment price.
Late Arrivals:
- We regret that late arrivals will not receive time extensions and will be responsible for the full payment of your treatment.
Payment Options:
- We accept Cash, Check, Visa, MasterCard, Discover and American Express. You can also pre-pay with a Series Discount.
- Gratuities are not included in any treatment price and may be given at your discretion.
- ALL NEW CLIENTS will be required to hold their FIRST APPOINTMENT reservation with a credit or debit card. (The card is not charged at the time of booking and is held securely according to our policy.)
Gift Certificates & Gift Cards:
- Online Gift Certificates can be purchased online and can be emailed as .PDF file or printed out for your recipient.
- Gift Cards & Certificates can be redeemed at either location of Body Kneads, Inc.
- Gift Cards are available for purchase at: 251 Waterman Street - Providence RI and 1050 Main Street - East Greenwich, RI.
- Gift certificate recipients are responsible for paying the difference if there are any treatment price changes.
Discounts & Coupons:
- Discounts, Promotions, Series & Coupons cannot be combined.
- Only one (1) discount per person per appointment.
- Expired Groupon and Amazon Local Vouchers will be accepted but, can only be used for the paid value listed on the coupon toward same treatment.
Reservations:
- Massage and bodywork treatments are available by appointment on a daily basis.
- Online Booking is available through our website. Once you create an account, you can book online, check your series balance, past appointments and upcoming scheduled appointments.
- Please call in advance to ensure availability and we will do our best to find a time that fits your schedule.
- ALL NEW CLIENTS will be required to hold their FIRST APPOINTMENT reservation with a credit or debit card.
- If client is under 18 years of age, a parent or legal guardian is required to stay in the treatment room for the duration of their first appointment. If the client is under 16 years, of age a parent or legal guardian is required to stay in the treatment room for the duration of every appointment. The parent or legal guardian will need to fill out our 'Massage on a Minor - Consent Form'.
Before your Appointment:
- Please always arrive 5-10 minutes early to every appointment to relax and have a cup of tea or water before your treatment and to discuss your treatment preferences with your therapist.
- FIRST TIME CLIENTS: Please arrive at least 10 minutes early to give yourself the time to complete the appropriate intake forms.
- As a courtesy to others, ALL cell phones must be turned off or silenced while you are in our office.
- We also ask you to use quiet voices while in the office to not disturb any ongoing treatments.
- All new clients will sign our Consent for Treatment and Policy Acknowledgment form.
Treatment Etiquette:
- Body Kneads is committed to a professional environment.
- Our therapists will not tolerate any inappropriate language, conduct or sexual connotations.
- If behaviors are deemed inappropriate, the treatment will be ended immediately and you will be responsible for the full payment of the treatment price.
