POLICIES & PROCEDURES

GENERAL POLICIES:

Masks / Face Coverings: 
  • Masks are encouraged for unvaccinated and high risk individuals.

How to Book an Appointment: 
  • Online booking is AVAILABLE – please sign in and check for availability.
  • Phone booking is also available at (401) 453-4263 or (401) 884-0600. You can call in advance to request an appointment. Please leave a voicemail message if there is no answer.
  • ALL NEW CLIENTS will be required to hold their FIRST APPOINTMENT reservation with a credit or debit card.
    • The card will ONLY be charged if we need to enforce our cancellation policy.
    • All card information is securely held, within our booking system, according to our policy.
    • If you are paying with a Voucher, you will still be asked to confirm with a credit card.
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Treatment Consent:
  • BY ENTERING THE OFFICE ALL CLIENTS AGREE TO NOTIFY BODY KNEADS, INC. OF ANY APPARENT COVID-19 SYMPTOMS, EXPOSURE OR POSITIVE TEST RESULTS WITHIN 7 DAYS OF SCHEDULED APPOINTMENT. CLIENTS ALSO AGREE THAT BODY KNEADS, INC. CAN SHARE THEIR COVID-19 STATUS WITH THE RHODE ISLAND DEPARTMENT OF HEALTH FOR CONTACT TRACING.
  • If client is under 18 years of age, a parent or legal guardian is required to stay in the treatment room for the duration of their first appointment. If the client is under 16 years, of age a parent or legal guardian is required to stay in the treatment room for the duration of every appointment. The parent or legal guardian will need to fill out our 'Massage on a Minor - Consent Form'.
 
CANCELLATION POLICY:
  • We request the courtesy of 24 HOURS notice of your cancellation.  
  • A cancelled/rescheduled appointment with less than 24 hours notice will be charged 50% of the cost of the service.
  • A "No-Call/No-Show" for a scheduled appointment will be charged the full amount of your scheduled treatment price.

Late Arrivals:
  • We regret that late arrivals will not receive time extensions and will still be responsible for the full payment of your treatment.

COMING TO THE OFFICE:

Arrival:
  • Clients are asked to arrive 10-minutes before your scheduled appointment time.
  • Clients who are NEW or who have not received treatment for over ONE YEAR will be asked to fill out Intake Paperwork.
  • Clients are asked to please refrain from wearing any perfume or cologne.

Treatment Etiquette:
  • Body Kneads is committed to a professional and safe environment.
  • Our therapists will not tolerate any inappropriate language, conduct or sexual connotations.
  • If behaviors are deemed inappropriate, the treatment will be ended immediately and you will be responsible for the full amount due.

PAYMENT POLICIES:

  • ​We accept Cash, Check, Visa, MasterCard, Discover and American Express. 
  • You can also pre-pay with a Membership.
  • Gift Vouchers never expire, but Voucher recipients are responsible for paying the difference if there are any treatment price changes.
  • Gratuities are not included in any treatment price and may be given at your discretion.
  • ALL NEW CLIENTS will be required to hold their FIRST APPOINTMENT reservation with a credit or debit card, regardless of final payment method.
  • All card information is securely held, within our booking system, according to our policy.
  • Refund Policy: In house credit only. This applies to any unused portion of a membership, gift voucher or pre paid appointment. The unapplied money can be used toward a Body Kneads gift voucher or an appointment for someone else.