BODY KNEADS, INC.


POLICIES & PROCEDURES

COVID PROTOCOL
Due to the close nature of massage therapy, we have decided to keep our mask policy in place. This means that anyone entering our building MUST wear a mask, regardless of vaccination status.
We thank you for your understanding as we attempt to keep all our staff and clients safe.

-The Body Kneads Team
Masks / Face Coverings: 
  • All clients and therapists must wear masks for the entire time they are in our office, regardless of vaccination status.  We apologize for any inconvenience, but keeping everyone safe is our highest priority. 

How to Book an Appointment: 
  • Online booking is AVAILABLE – please sign in and check for availability.
  • Phone booking is also available at (401) 453-4263 or (401) 884-0600. You can call in advance to request an appointment. Please leave a voicemail message if there is no answer.
  • ALL NEW CLIENTS will be required to hold their FIRST APPOINTMENT reservation with a credit or debit card.
    • All card information is securely held, within our booking system, according to our policy.
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COVID-19 Symptom Checks:
  • All clients will be asked a questionnaire regarding COVID19 symptoms, when they book. If you book online our office will call you for your screening before your appointment.
 
Treatment Consent:
  • BY ENTERING THE OFFICE ALL CLIENTS AGREE TO NOTIFY BODY KNEADS, INC. OF ANY APPARENT COVID-19 SYMPTOMS, EXPOSURE OR POSITIVE TEST RESULTS WITHIN 7 DAYS OF SCHEDULED APPOINTMENT. CLIENTS ALSO AGREE THAT BODY KNEADS, INC. CAN SHARE THEIR COVID-19 STATUS WITH THE RHODE ISLAND DEPARTMENT OF HEALTH FOR CONTACT TRACING.
  • If client is under 18 years of age, a parent or legal guardian is required to stay in the treatment room for the duration of their first appointment. If the client is under 16 years, of age a parent or legal guardian is required to stay in the treatment room for the duration of every appointment. The parent or legal guardian will need to fill out our 'Massage on a Minor - Consent Form'.
 
CANCELLATION POLICY:
  • We request the courtesy of 24 HOURS notice of your cancellation.  
  • A cancelled/rescheduled appointment with less than 24 hours notice will be charged 50% of the cost of the service.
  • A "No-Call/No-Show" for a scheduled appointment will be charged the full amount of your scheduled treatment price.
  • Due to COVID-19 precautions, the cancellation fee will not be charged if you need to cancel due to symptoms or exposure, but please notify us as soon as possible. 
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Late Arrivals:
  • We regret that late arrivals will not receive time extensions and will still be responsible for the full payment of your treatment.
 
Visitors in the Office:
  • Friends and family of the client are not allowed to wait in the reception/lobby area while the client receives massage, unless they are that client’s legal guardian.
 
Notifications: 
  • Once your appointment is scheduled, an email and text will be sent to you with a link to our updated policies and procedures.
  • 24 hours before your appointment, your confirmation text and email will be sent to you.

Gift Certificates & Gift Cards:
  • Online Gift Certificates can be easily purchased online and then can be emailed as .PDF file or printed out for your gift recipient.
  • Gift Cards & Certificates never expire and can be redeemed at either location of Body Kneads, Inc.
  • Gift Cards are available for purchase at our offices, by appointment only at 251 Waterman Street - Providence RI and 1050 Main Street - East Greenwich, RI. Please call ahead!
  • Gift certificate recipients are responsible for paying the difference if there are any treatment price changes.

Series, Discounts & Coupons:
  • Discounts, Promotions, Series & Coupons cannot be combined. 
  • Only one (1) discount per person per appointment.
  • Expired Groupon and Amazon Local Vouchers will be accepted but, can only be used for the paid value listed on the coupon toward same treatment.
  • ALL series must be paid in full ​before or at your scheduled appointment.
  • Series will automatically be applied to the purchaser and CANNOT be shared with another person.
  • GIFTING A SERIES: Series CANNOT be bought on a Gift Certificate, instead please Purchase a Gift Certificate for the total amount of the series. The person receiving the certificate will then be able to purchase a series under their own name and account.
  • Series can ONLY be used for the treatment type and length specified in the name of the series.​
  • Series can be used at both Body Kneads locations - Providence & East Greenwich.
  • Series will never expire and cannot be combined with any other discount, coupon or promotion.​

COMING TO THE OFFICE:

Before you Enter the Office: 
  • BY ENTERING THE OFFICE ALL CLIENTS AGREE TO NOTIFY BODY KNEADS, INC. OF ANY APPARENT COVID-19 SYMPTOMS, EXPOSURE OR POSITIVE TEST RESULTS WITHIN 7 DAYS OF SCHEDULED APPOINTMENT. CLIENTS ALSO AGREE THAT BODY KNEADS, INC. CAN SHARE THEIR COVID-19 STATUS WITH THE RHODE ISLAND DEPARTMENT OF HEALTH FOR CONTACT TRACING.
  • For the time being, all clients and therapists must wear masks for the entire time they are in our office, regardless of vaccination status. 
  • Clients are asked to arrive 10-minutes before your scheduled appointment time.
  • Clients are asked to please refrain from wearing any perfume or cologne.

After your therapist invites you to the Entrance:
  • East Greenwich Location Entrance - Enter and exit from the deck side of the building (park on the Women & Infants office side)
  • Providence Location Entrance - Enter and exit the office from the front porch. (free street parking is available)​
 
Before your treatment begins:
  • If you are a new client, you will fill out a health history and treatment consent form ONLINE prior to your appointment, or inside your treatment room.
 
Treatment Etiquette:
  • Body Kneads is committed to a professional and safe environment.
  • Our therapists will not tolerate any inappropriate language, conduct or sexual connotations.
  • If behaviors are deemed inappropriate, the treatment will be ended immediately and you will be responsible for the full amount due.

PAYMENT POLICIES:

  • ​We accept Cash, Check, Visa, MasterCard, Discover and American Express. 
  • You can also pre-pay with a Series Discount.
  • Gratuities are not included in any treatment price and may be given at your discretion. (Please see payment methods below)
  • ALL NEW CLIENTS will be required to hold their FIRST APPOINTMENT reservation with a credit or debit card.
  • All card information is securely held, within our booking system, according to our policy.
  • All MLD Massages will require a NON-REFUNDABLE 50% DEPOSIT at the time of booking.
  • Refund Policy: In house credit only. This applies to any unused portion of a series, gift certificate or pre paid appointment. The unapplied money can be used toward a Body Kneads gift card/ certificate or an appointment for someone else.

Sanitation Protocols:

  • Disinfecting all high-touch surfaces (surfaces that are handled frequently throughout the day by numerous people) between clients. High-touch surfaces include door handles, counters, tabletops, desks, light switches, and touch screens.
  • Hand sanitizer, facial tissues and hands-free trash receptacles are available throughout the office.  
  • Air purifiers with HEPA filters are used in each treatment room for air circulation at our East Greenwich & Providence locations.
  • All vacuuming will be done when there are no clients in the office with a HEPA air filter running, if possible.